---
url: /community/qa.md
description: >-
  Turn on course Q&A in RootWright LMS Pro so enrolled students can ask
  questions, choose public or private questions, and answer them from the Q&A
  inbox.
---

# How to use course Q\&A in RootWright LMS

Course Q\&A lets enrolled students ask questions from their dashboard. In RootWright LMS Pro, turn it on for each course in the course builder, then answer questions from **Community → Q\&A**.

::: pro
Course Q\&A is part of RootWright LMS Pro.
:::

## Turn on Q\&A for a course

::: steps

1. Open the course in the course builder and click **Q\&A** in the left menu.
2. Under **Who sees questions**, choose a mode. The change saves straight away.
   :::

| Mode | What it does |
|---|---|
| **Off** | Students can't ask questions on this course. The default. |
| **Public** | Every enrolled student sees every question and its answers. |
| **Private** | Each student sees only their own questions, like a support ticket. Questions asked while Private stay private. |

![The Q\&A tab in the course builder](/images/community/qa-02-course-tab.jpg)

*Course builder → Q\&A. You and permitted teachers answer from the Q\&A inbox.*

## What students do

Students ask from their dashboard. They write a **Title** that summarises the question, the **Question** itself, and optionally **Which lesson?** the question is about. Before they post, RootWright LMS may show **These answered questions might help**. Their own questions are under **My questions**.

## Answer questions

::: steps

1. Go to **Community → Q\&A**. The **Unanswered** tab lists questions waiting for an answer.
2. Pick a course in **All courses** to narrow the list.
3. Click a question. The thread opens on the right, with a box to post your reply.
4. Write your reply and click **Reply**.
   :::

![The Q\&A inbox with nothing waiting](/images/community/qa-01-inbox.jpg)

*Community → Q\&A. With nothing to answer, it reads "Nothing waiting for an answer. You're all caught up."*

The **All** tab lists every question, answered or not. Replies from you and other teachers are marked **Staff**. To remove a question, open it and delete it.

Students and teachers are emailed about new questions and answers. Edit the emails under **Settings → Emails → Templates**, in the **Course Q\&A** group.

## Related

* [Lesson comments](/community/lesson-comments)
* [Announcements](/community/announcements)